Legal
Refund Policy
How paid course purchases, Stripe checkout, and refund requests work on Xpversity.
This Refund Policy explains how refunds work for paid Xpversity course enrollments processed through Stripe. Free courses do not require payment and are not subject to this policy.
Read this together with our Terms of Service and Privacy Policy.
1. Free Courses
Courses priced at zero can be enrolled without charge. No refund applies because no payment is collected.
2. Paid Enrollments
Paid courses are purchased through Stripe Checkout. Your enrollment unlocks after successful payment and webhook confirmation.
3. Refund Window
If you believe a charge was made in error, contact [email protected] within 14 days of purchase with your account email and course name. We review requests individually.
Where mandatory EU or Greek consumer law provides withdrawal or refund rights, those rights apply regardless of this policy.
4. Course Progress
Refunds are generally not available after substantial course progress has been recorded (for example multiple lessons cleared and XP awarded), except where required by law or in cases of technical failure we cannot resolve.
5. How to Request
- Email [email protected] from your account address
- Include course title, purchase date, and reason for the request
- We respond within a reasonable business timeframe
6. Contact
Refund requests: [email protected]